#Privacy Policy

The mumbo jumbo that helps us share the magic of Up with others!

We, UpAI Labs FZ LLC (hereinafter referred to as the "Company"), where such expression shall, unless repugnant to the context thereof, be deemed to include our respective legal heirs, representatives, administrators, permitted successors and assigns are the creators of this Privacy Policy, which ensures our steady commitment to Your privacy with regard to the protection of your invaluable information. This privacy policy contains information about an SaaS called Up (hereinafter referred to as the "Product") and "www.up-ai.com/www.upyourgame.ai" (hereafter referred to as the "Platform"). In order to provide you with uninterrupted use of our services, we may collect and, in some circumstances, disclose information about you. To ensure better protection of your privacy, we provide this notice explaining our information collection and disclosure policies, and the choices you make about the way your information is collected and used.
This Privacy Policy shall be in compliance with the General Data Protection Regulation (GDPR) in effect from May 25, 2018 and any and all provisions that may read to the contrary shall be deemed to be void and unenforceable as of that date. If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the Site. If you have any questions or concerns regarding this Privacy Policy, you should contact our Customer Support Desk at support@upyourgame.ai.
ANY CAPITALIZED WORDS USED HENCEFORTH SHALL HAVE THE MEANING ACCORDED TO THEM UNDER THIS AGREEMENT. FURTHER, ALL HEADING USED HEREIN ARE ONLY FOR THE PURPOSE OF ARRANGING THE VARIOUS PROVISIONS OF THE AGREEMENT IN ANY MANNER. NEITHER THE USER NOR THE CREATERS OF THIS PRIVACY POLICY MAY USE THE HEADING TO INTERPRET THE PROVISIONS CONTAINED WITHIN IT IN ANY MANNER.

1. DEFINITIONS

a. The term 'You' &'User', shall mean any legal person or entity accessing or using the services provided on this Product, who is competent to enter into binding contracts, as per the provisions of applicable laws in the jurisdiction of the UAE.
b. The terms 'we', 'us', 'our'span> shall mean the Product and/or the Company, as the context so requires.
c. The term ‘Services’ shall mean the business of providing a management software that is a real-time performance and analytics platform.
d. The terms ‘Party’ and ‘Parties’ shall respectively be used to refer to the User and the Company individually and collectively, as the context so requires.
e. "Personal Information" shall mean and refer to any personally identifiable information that we may collect from you. For removal of any doubts, please refer to Clause 2.
f. "Third Parties" refer to any Product, company or individual apart from the User, and the creator of this Product.

2. INFORMATION COLLECTED

We are committed to respecting your online privacy. We further recognize your need for appropriate protection and management of any Personal Information You share with us. We only collect and use such information from you that we consider necessary for achieving a seamless, efficient and safe experience, customized to your needs including:

a. To enable the provision of services opted for by you;

b. To communicate necessary account and service related information from time to time;

c. To allow you to receive quality customer care services;

d. To comply with applicable laws, rules and regulations

Since we provide certain services as mentioned above, we may collect the following information which are appropriately required to provide such services:

From Users (for use of the Apps):

(a) Personal data of the User such as, but not limited to, Name, Address, Email ID, Mobile Number, company details, employee details, departmental details, performance goals, objectives and other performance-related information, as applicable.

(b) Tracking Information such as, but not limited to the IP address of your device and Device ID when connected to the Internet.

At every stage prior to, during or after information collection, you have the right to access all personally identifiable information provided, rectify or alter all personally identifiable information provided, restrict the level of information to be retained as per your sole discretion and object to the retention, use and potential disclosure of the personally identifiable information.
Users are responsible for maintaining the security and confidentiality of their account details and passwords. Please note that We will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Further, Users are advised to sign off from their systems after availing of the Services to avoid accidental and unauthorised access to personal information from their accounts by any third-party.

3. RECORD ACCESS AND CONTROL

The Product shall contain the User’s records but shall not have any control over the same. The User, upon consent, shall be provided with access to the records at any time.

4. OUR USE OF YOUR INFORMATION

The information provided by you at the time of registration and thereafter shall be used to contact you when necessary. For more details about the nature of such communications, please refer to our Terms of Service. Further, your personal data may be collected and stored by us for internal record.
We use your tracking information such as IP addresses, and or Device ID to help identify you and to gather broad demographic information.
In case we are acquired by or merged with another company, we shall be legally obliged to share information disclosed by you and information about you to the company we are acquired by or merged with. In the event of a merger or acquisition, we shall notify you by email to review our revised privacy policy, as and when Your Personal Information is shared with or becomes subject to a different privacy policy.

5. COOKIES

We use data collection devices such as "cookies" on certain pages of our Apps. A cookie is a small data file sent by our Apps onto your computer, tablet, Smartphone or similar device each time you use the device to visit our Apps. Cookies mean that the next time you visit the Apps our system recognizes your device, and cookies assist us in providing customized services. We also offer certain features that are only available through the use of a "cookie". Cookies can also help us provide information, which is targeted to your interests. Cookies may be used to identify logged in or registered Users. A cookie itself contains no personal data and does not collect any personal data. Cookies can store User settings and other information.
We will not share any personally identifiable information provided by this Cookie with any third party. We will, however, link data stored in Cookies to the personally identifiable information you submitted while on our site.
Any cookies sent by the site operator and stored on your device are designated "first-party cookies". Some cookies may be placed by other parties; these are then designated "third party cookies". First party cookies are those cookies which are associated with the host name. Third party cookies are cookies from other domains. Some of our business partners (e.g., advertisers) use Cookies on our site. We have no access to or control over these Cookies, as they are generated by third party provider domains, and can therefore only be administered by the respective third party. This privacy statement covers the use of cookies by the first party only and does not cover the use of cookies by any advertisers.

6. CONFIDENTIALITY

Your information is regarded as confidential and therefore shall not be divulged to any third party, unless if legally required to do so to the appropriate authorities, or if necessary, to ensure Users may fully avail of the services of the Product.
We shall not sell, share, or rent your personal information to any marketing agencies or any other such companies that indulge in unsolicited communications. Any communication by Us to You shall be undertaken in accordance with Our Terms of Service and Privacy Policy. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. The Company will not pass any debit/credit card details to third parties and will take all appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, the Company and the Platform cannot guarantee the security of any information that is disclosed online.

7. EXTERNAL LINKS ON THE WEBSITE

The Website may include advertisements, hyperlinks to other websites, applications, content or resources. We have no control over any websites or resources, which are provided by companies or persons other than Us. You acknowledge and agree that we are not responsible for the availability of any such external sites or resources, and do not endorse any advertising, services/products or other materials on or available from such platform or resources. You acknowledge and agree that We are not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. These external websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that you enter the external Website and review their privacy policy.

8. YOUR RIGHTS REGARDING INFORMATION

Unless subject to an exemption, you have the following rights with respect to your personal data we hold:

a. The right to request a copy of your personal data which we hold about you;

b. The right to request for any correction to any personal data if it is found to be inaccurate or out of date;

c. The right to withdraw Your consent to the processing at any time;

d. The right to object to the processing of personal data;

e. The right to lodge a complaint with a supervisory authority

f. The right to obtain information as to whether personal data are transferred to a third country or to an international organization.

9. SECURITY

We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by members inside and outside the Company. We follow generally accepted industry standards to protect the Personal Information submitted to us and information that we have accessed. However, "perfect security" does not exist. You therefore agree that any security breaches beyond the control of our standard security procedures are at your sole risk and discretion. The Company shall not be held liable in any way for events beyond our control or in any way for accidental or unauthorised access of your information. No data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure.

10. DISCLOSURE OF YOUR INFORMATION TO THIRD PARTIES

Due to the existing regulatory environment, we cannot ensure that all of your Personal Information shall never be disclosed in ways other than those described in this Privacy Policy. Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private.

10.1 Third-party Payment Gateways: We employ the third-party payment gateway, TAP, that you may be mandated to use in order to complete payments to fully avail of Services. We are not responsible for the use and storage of your information by this payment gateway, nor for the operation of the gateway, as it is wholly owned and managed by a third-party. Should any dispute or discrepancy arise in respect of your usage of the payment gateway, we are not liable to address the same and request you to approach the payment gateway directly through their third-party Product.

10.2 Other Corporate Entities We may share much of our data, including Your Personal Information, with our parent and/ or subsidiaries that are committed to serving your needs through use of Our Product and related services, throughout the world. Such data shall be shared for the sole purpose of enhancing your experience of using the Product. To the extent that these entities have access to your information, they shall treat it at least as protectively as they treat information they obtain from their other members. It is possible that we and/or our parent and/or subsidiaries, or any combination of such, could merge with or be acquired by another business entity. Should such a combination occur, you should expect that we would share some or all of your information in order to continue to provide the service. You shall receive notice of such event (to the extent it occurs).

10.2 Law and Order: We cooperate with law enforcement inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights. We can, and You so authorise Us, disclose Your Personal Information to law enforcement and other government officials as We, in Our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose Us/ Us or You to any legal liability.

Any information that you make publicly available on the site may be potentially viewed by any party, and by posting such material it is deemed that you consent to share such information with such parties.

11. ACCESSING, REVIEWING AND CHANGING YOUR PROFILE

Following registration, you can review and change the information you submitted at the stage of registration.
If you believe that any information we are holding on you is incorrect or incomplete, or to remove Your profile, please write to or email us as soon as possible, at support@upyourgame.ai. We shall promptly correct any information found to be incorrect. We shall retain in our files, information you have requested to remove for certain circumstances, such as to resolve disputes, troubleshoot problems and enforce our terms and conditions. Further, such prior information is never completely removed from our databases due to technical and legal constraints, including stored 'back up' systems. Therefore, you should not expect that all of your personally identifiable information shall be completely removed from our databases in response to your requests.

12. INDEMNITY

You agree and undertake to indemnify us in any suit or dispute by any Third Party arising out of disclosure of Personal Information by You to Third Parties either through Our Product or otherwise and Your use and access of Products and resources of Third Parties. We assume no liability for any actions of Third Parties with regard to Your Personal Information, which you may have disclosed to such Third Parties.

13. SEVERABILITY

Each paragraph of this privacy policy shall be and remain separate from and independent of and severable from all and any other paragraphs herein except where otherwise expressly indicated or indicated by the context of the agreement. The decision or declaration that one or more of the paragraphs are null and void shall have no effect on the remaining paragraphs of this privacy policy.

14. AMENDMENT

Our Privacy Policy may change from time to time, without any prior intimation.

15. CONSENT WITHDRAWAL, DATA DOWNLOAD AND DATA REMOVAL REQUESTS

To withdraw your consent, or to request the download or delete your data with us for any or all our products & services at any time, please email support@upyourgame.ai from your registered email address.

16. CONTACT US

If you have any questions or concerns regarding this privacy policy, you should contact us by sending an e-mail to support@upyourgame.ai.